Frequently Asked Questions
Q: Do you donate a portion of sales to charities that support the troops?
A: Absolutely. A portion of each sale is donated to the Freedom Alliance Scholarship Fund. The Fund honors the bravery and dedication exhibited by Americans in our armed forces who have sacrificed life and limb by providing educational scholarships to their children.
Q: Do you have an affiliate program?
A: While you are welcome to link to our site, we do not currently offer an affiliate program.
Q: What is your return policy?
A: If you're not satisfied with an item, you may return it for a full refund. Merchandise must be returned as delivered and cannot be worn or used in any manner. In addition, all returns must be made within 7 days of receipt. The puchase price will be refunded minus shipping charges. If your order qualifies for free shipping, we will refund the purchase price of the item minus $7.95 to cover shipping and handling costs. Shipping charges will be returned if the return is due to a Stars and Stripes Shop error. Please contact us before you return the item for return instructions. We will credit your charge card when we receive the returned merchandise.
Q: What happens if my order is returned as undeliverable?
A: If an invalid address is entered during checkout and the package is returned, the customer is responsible for paying the shipping and handling charges to have the package redelivered. If the customer does not want to pay to have it redelivered, we we will refund the purchase price minus the original shipping and handling charges.
Q: How long will it take to receive my order?
A: Please see our Shipping information page.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Discover and American Express online.
Q: Is your online shopping site secure?
A: Yes! Our shopping cart is hosted by Yahoo! Stores, one of the largest
and most trusted names on the Internet. All online transactions at Yahoo! Stores
are handled with industry-standard SSL encryption.When you enter your credit
card number into the order form, it is transmitted across the Internet in an
encrypted (scrambled) form, then decoded when it gets to us. For added security,
Yahoo! also encrypts the credit card number when it is stored on disk.
Q: What is your privacy policy?
A: We never release your personal information to anyone. Please see our privacy policy page for more details.
Q: What do you charge for shipping and handling?
A: Please see our Shipping information page.
Q: Do you ship to international addresses?
A: Please see our Shipping information page.
Q: Can I order by mail or fax?
A: Yes. Please download the order form here: Order Form After you complete the form, you may either mail or fax it to us. Additional instructions are provided on the form.
